A blind box is a mystery watch—you won’t know the exact model you’ll get until you unbox it. Each series includes standard styles and rare “secret” editions for a fun, collectible experience.

Yes, if you prefer a specific model, you can purchase it directly through our open box option. These are priced slightly higher than blind boxes due to guaranteed selection.

Yes, duplicates are possible when buying multiple blind boxes individually. However, a sealed full case guarantees no repeated designs unless a secret model replaces one of the basics.

We only accept returns for quality-related issues (e.g., defects, non-functioning). We do not accept returns or exchanges for duplicates or buyer preference in blind box purchases.

Yes. Every product we sell is officially licensed through authorized channels, ensuring authenticity and compliance.

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

Yes, If you wish to cancel your order, please contact our customer support team email cs@tokeitoys.com with your Order ID as soon as possible. Orders can only be canceled before they are shipped.

Please note that a 10% service fee will be deducted from the refund to cover payment processing and handling costs.

International orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for more information on applicable fees.

Yes, we offer international shipping to most countries worldwide. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.

Our standard shipping typically takes between 5 to 10 days for delivery, depending on your location and shipping method. Please note that unforeseen circumstances or customs clearance may occasionally cause delays. Rest assured, we'll do our best to ensure your order reaches you as quickly as possible.

Yes, we offer free standard shipping for qualifying orders. Minimum spend requirements apply and vary by region.

You’ll receive a shipping confirmation email with tracking details once your order is dispatched. You can also check your order status in your account dashboard.

We’ll replace or refund any watch with quality issues. Please contact us via email cs@tokeitoys.com with Order ID within 7 days of receipt with a description and photos of the issue.

We accept returns or exchanges for open box purchases if the product is defective or significantly not as described. All other open box sales are final.

Unopened products are eligible for return within 7 days of delivery—no questions asked.

For opened items, returns are only accepted in cases of manufacturing defects or damage upon arrival.

For more detail, please refer to Return Policy.